If you are using AccessAlly payments to sell your products and subscriptions, you may need to locate a specific order to track its status – or give a refund via your payment processing system (PayPal or Stripe).
This video tutorial shows you how to search for your existing order log in AccessAlly.
ARTICLE CONTENT:
Video Tutorial
Payment Status Descriptions
ErrorA system error prevented the payment from processing. Please contact your developer or AccessAlly tech support.
| Status | Meaning |
| Started (Not Finished) | The client began the checkout process but did not complete it. |
| Success | The order went through and the payment has been charged successfully. |
| Failed | The payment could not be processed for some reason. This could be due to an incorrect credit card info. |
| Refunded | A successful order was fully refunded to the client. |
| Partially Refunded | A successful order was partially refunded to the client. |
| SCA Pending | The system is waiting for the client’s SCA confirmation to be completed. |
| SCA Success | The client’s SCA confirmation went through successfully, and the payment can be processed. |
| SCA Failed | The client’s SCA confirmation failed. The payment will not be processed. |
