How to Send Failed Payment Reminder Emails from AccessAlly

This article shows how to send a “failed payment” email using AccessAlly Emails. This ensures your members automatically receive an email when a recurring subscription payment has failed.

1. Before You Begin

Make sure your site is set up to send emails reliably. WordPress on its own does not guarantee delivery of password resets, notifications, or reminders.

You’ll need:

• An SMTP plugin such as WPMail SMTP
• An email sending service such as SendLayer

👉 Learn more about WPMail SMTP and SendLayer

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2. Types of Payment Failed Emails

1. Default Payment Failed Email
   • A single email template applied to all offerings
2. Offering Specific Payment Failed Email
   • Allows custom, per-offering email templates

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3. How to Setup Payment Failed Emails

Option 1: Default Template for All Offerings

1. Navigate to AccessAlly → Dashboard → Emails → Payment failed.
2. In the “Default payment failed email” section, select Send customized email.
3. Personalize the email using the editor.
4. Click Send test email (below the Subject field) to preview.
5. Click SAVE (top-right) to apply changes.

Option 2: Custom Email for Specific Offering

1. Go to AccessAlly → Dashboard → Emails → Payment failed.
2. Click + NEW at the top right.
3. Select the subscription product for this failed payment email.
4. In “Send settings,” choose Send customized email.
5. Personalize the email with the editor.
6. Click Send test email to preview.
7. Click SAVE to activate.

4. Admin Notifications for Failed Payments

If you’d also like to notify your team when a member’s payment fails, AccessAlly includes an admin notification email option. This sends an internal alert to the email address(es) you specify.

👉 Learn how to set up Admin Notifications for Failed Payments