Help! I’m getting this message: “Error while checking for update. Can’t reach update server.”
When trying to install your plugin or update the plugin, WordPress is providing you the error – [Plugin Name]: Error while...
Testing & Troubleshooting
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Help! How Can I Stop The Installation File From Auto-Unzipping?
When using Safari on a Mac, the browser may automatically extract that zip file that i needed for installation of... -
How To Test Your Membership Site Setup With A Test User
Before your AccessAlly membership site goes live to the public, it’s always a good idea to create a test user.... -
How To Test/Debug Your Membership Site As An Admin
Please note! If you want to test the setup for a subscriber (not an admin on your site) here are... -
AccessAlly Troubleshooting Guide
In this guide, you’ll learn how to test and troubleshoot your setup before you launch your courses and memberships to... -
Help! My Certificate Preview Isn’t Showing Properly
When creating a certificate with ProgressAlly, a preview of the template is displayed after a PDF file has been uploaded.... -
How to Test Your Order Forms with Stripe or PayPal
Before anything on your membership site or course area goes “live”, you’ll want to test (and re-test) everything. This tutorial... -
How To Resolve the “Some users have invalid contact ID” Warning
There is a common “error” message that can appear in the dashboard of your AccessAlly site that reads: AccessAlly: Some... -
How to Switch CRMs and Keep The Same AccessAlly Site
If you have an AccessAlly site set up, but you plan to switch CRMs or automation marketing platforms, this guide... -
Issue: Users Receiving Empty Passwords in Welcome Emails
Are your members signing up for a free course (or purchasing a paid one)… and then receiving an email with... -
Issue: Unable To Successfully Create/Update Multiple Users At The Same Time
Are you launching a course – or otherwise creating/updating multiple users at once? Make sure the HTTP post/webhook you’re using... -
Advanced: How To Troubleshoot Integration Issues Between the CRM and AccessAlly
How to test where things might be going wrong between your CRM and AccessAlly site If the previous steps have... -
Issue: Redirect Loop Prevents Users From Accessing Content
If your users are experiencing issues logging to the website and accessing the proper pages, there may be a redirect... -
AccessAlly PHP bug 75148 workaround
There is a known issue that affects all post list displays, which includes BeaverBuilder “Posts” and regular WordPress blog pages.... -
Stop spam sign ups on WordPress with AccessAlly
Dealing with spam registrations on your AccessAlly website? There are a few options to prevent that from happening. Step 1:... -
How To Test Your Online Course or Membership’s Sign Up Method
Before making your course live to the public, take the time to test your order forms (for paid courses/memberships) and/or... -
Possible Causes for Server Timeout with AccessAlly
We often receive questions on how much traffic AccessAlly can handle, in terms of visitors, login volume, etc. For example:... -
Why It’s Important To Use An Incognito Window When Testing Your Website
Whenever you need to test or troubleshoot your AccessAlly website, it’s important to start with an incognito (sometimes called a... -
How to find the Contact ID from your CRM
On infrequent occasions, it may be necessary to locate a user’s contact ID from your CRM. The tutorial on this... -
Why Deleting Contacts In Your CRM Affects Your AccessAlly Site
If you delete contacts in your CRM, it is a good idea to make sure that they are also deleted...