Issue: “Error while checking for update. Can’t reach update server.”
If you’re trying to install your plugin or update the plugin, but seeing this error from WordPress: [Plugin Name]: Error...
Testing & Troubleshooting
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How To Test & Debug Your Membership Site As An Admin
Please note! If you want to test the setup for a subscriber (not an admin on your site) here are... -
AccessAlly Testing Guide
As you set up your new AccessAlly site, you'll want to make sure each piece is working properly before going... -
Help! My Certificate Preview Isn’t Showing Properly
When creating a certificate with ProgressAlly, a preview of the template is displayed after a PDF file has been uploaded.... -
How To Resolve the “Some users have invalid contact ID” Warning
There is a common “error” message that can appear in the dashboard of your AccessAlly site that reads:Some users have... -
How to Switch CRMs and Keep The Same AccessAlly Site
If you have an AccessAlly site set up, but plan to switch CRMs or automation marketing platforms, this guide will... -
Issue: Unable To Successfully Update or Create Multiple Users At The Same Time
If you’re trying to update multiple users on AccessAlly, but they haven’t been updated, the likely reason they haven’t been... -
Advanced: How To Troubleshoot Integration Issues Between the CRM and AccessAlly
Follow these steps to troubleshoot CRM integration with AccessAlly. Locate the issue between your CRM and AccessAlly site Possibility 1:... -
Issue: Redirect Loop Prevents Users From Accessing Content
If your users are experiencing issues logging in to the website and accessing the proper pages, there may be a... -
AccessAlly PHP bug 75148 Workaround
There is a known issue that affects all post list displays, which includes BeaverBuilder “Posts” and regular WordPress blog pages.... -
Stop spam sign ups on WordPress with AccessAlly
Dealing with spam registrations on your AccessAlly website? Learn how to stop spam sign ups – There are a few... -
Possible Causes for Server Timeout with AccessAlly
Here are some possible causes for a server timeout with AccessAlly. We often receive questions on how much traffic AccessAlly... -
Why It’s Important To Use An Incognito Window When Testing Your Website
When you’re testing AccessAlly, it’s important to start with an incognito (sometimes called private browsing) window. This page will help... -
How to find the Contact ID from your CRM
On infrequent occasions, it may be necessary to locate a user’s contact ID from your CRM. In this tutorial, you’ll... -
Why Deleting Contacts In Your CRM Affects Your AccessAlly Site
If you delete contacts in your CRM, it is a good idea to make sure that they are also deleted... -
Troubleshooting: How To Disable Jetpack’s Login Protection Feature
The Jetpack Protect feature is designed to secure logins by adding math problems that need to be solved. When enabled,... -
Why is my shortcode not showing up?
If you’ve added an AccessAlly shortcode to a page, but you’re not seeing it on the front end… this guide... -
How to Delete A Test User from AccessAlly
In all scenarios, we highly recommend that you create multiple test users to make sure each of your automations runs... -
How to Troubleshoot Redirection Issues
Possibility 1: The member doesn’t have the correct access tags. Possibility 2: There’s a cache-related issue (advanced). Possibility 3: There... -
Members Getting Insufficient Permissions Page or Redirected to Login Page
Are your members experiencing the following issues? They click to a course page they should have access to, but get...