STEP 1. Check the HTTP post/webhook
Check to make sure an HTTP post/webhook sends to AccessAlly in your campaign after someone opts in/purchases, and before the email is sent.
It’s possible that you forgot to add this step in your automation sequence. If that’s the case, simply add the proper webhook/ping/HTTP post automation and run through a test user to make sure it works now.
Please note that there are different types of HTTP post / webhooks, and double check to make sure you’ve added the correct one.
STEP 2. Check URL and parameters of the HTTP post/webhook
If the Webhook is in the right location, check that the URL and parameters are correct (no spaces, etc.)
You can find the base HTTP post URL inside AccessAlly Settings > Initial Setup > System integration.
Notice that there’s a bracketed [operation] inside the URL, which should be replaced with the specific webhook genpass, which instructs AccessAlly to create the user and generate a random password in the custom field.