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Issue: Popups are showing up without styling at the bottom of the page

If you’re having an issue with your popups showing up at the bottom of your webpage without styling, read the details here and follow one step to resolve the issue.

What causes the issue?

The issue is most likely caused by server-side caching, which can cause this type of odd behavior.

How to fix the issue

Step 1: Contact your server host and ask them to exclude the PopupAlly Pro styling file from the cache.

The file you will want them to exclude is:

“/wp-content/popupally-pro-scripts/1-popupally-pro-style.css”

Testing

After you’ve contacted your server host, check the page using an incognito browser. Check the page while you’ve still got your server host on chat or the phone, that way if it’s not resolved you’ll still be in contact with them.

Updated on November 23, 2020

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