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Issue: popup not showing up as ‘exit intent’ in AccessAlly

Sometimes, a caching issue causes the popup not showing up as If you switched the display setting to ‘exit-intent’, but the popup is still showing up as ‘time-delayed’, you may have a caching issue on your site.


What is Caching?

In the background, PopupAlly makes use the WordPress Caching mechanism to make sure your site runs as fast as possible. Depending on your hosting service, cache can delays the changes you made.

There are three solutions:

1. Be patient: the cache will be updated after a while. What ‘a while’ is depends on your hosting service

2. Clear the cache: you can contact your hosting company to find out how to clear the cache. For WPEngine, you can go to the ‘WP Engine’ menu item, and click on the ‘Purge All Cache’ button under General Settings

3. Disable then re-enable PopupAlly: disabling PopupAlly automatically deletes any cached information that it stores. Only use this is as a last resort, as while PopupAlly is disabled, you might be losing valuable visitors!

Updated on November 16, 2023

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