How To Troubleshoot PopupAlly Pop-ups And Opt-ins
Use the steps below to troubleshoot your popups or opt-ins when they’re not functioning as they should. Most of the...
Opt In Troubleshooting
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Issue: Require Name PopupAlly Error For My Opt Ins (PopupAlly Free Version)
Seeing a Require Name PopupAlly error? The error you are seeing is likely due to the Name field being not... -
PopupAlly error with MailChimp: “Too many subscribe attempts for this email address”
You are getting this error because you tried to subscribe with the same email address too many times and MailChimp... -
Issue: “Error while checking for update. Can’t reach update server.”
If you’re trying to install your plugin or update the plugin, but seeing this error from WordPress: [Plugin Name]: Error... -
Issue: Popup does not appear on the Thank You page
By default, popups will NOT appear on the Thank You page (see the Thank You page tutorial here). Go to... -
Issue: I can’t find my PopupAlly Pro download email
If you purchased PopupAlly Pro, but you haven’t received your download email yet, it may have landed in the wrong... -
Issue: Delay before changes are visible in my site
If you’ve made changes on the backend of your site, but you haven’t seen the changes on the frontend, we’ll... -
Issue: Error message “File permission error: cannot write styling file”
PopupAlly Pro attempts to store the styling information in a file for faster performance when your site is loaded in... -
Issue: Popups are showing up without styling at the bottom of the page
If you’re having an issue with your popups showing up at the bottom of your webpage without styling, read the... -
Issue: Opt in popups not showing up on WordPress page
If you are having an issue with opt in popups not showing up on WordPress pages as you’d expect, it’s... -
Issue: PopupAlly Pro plugin not updating
Occasionally, some users have had an issue with updating the PopupAlly Pro plugin. This issue is typically server-related, as some... -
Issue: My Smart Subscriber Recognition tags keep disappearing
If you use Smart Subscriber Recognition, but the tags keep disappearing, follow the steps in this article to fix the... -
Issue: I’m getting a missing or invalid value error when subscribing
If you’re seeing the error “missing or invalid value” on your popup, the input fields may not be mapped to... -
Why is the PopupAlly Preview Not Accurate?
You’ve configured your opt in style settings, but the PopupAlly preview is not accurate and doesn’t match what you see... -
Issue: popup not showing up as ‘exit intent’
Sometimes, a caching issue causes the popup not showing up as If you switched the display setting to ‘exit-intent’, but...
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