Opt In Troubleshooting

Use the steps below to troubleshoot your popups or opt-ins when they’re not functioning as they should. Most of the...

Seeing a Require Name PopupAlly error? The error you are seeing is likely due to the Name field being not...

You are getting this error because you tried to subscribe with the same email address too many times and MailChimp...

If you’re trying to install your plugin or update the plugin, but seeing this error from WordPress: [Plugin Name]: Error...

By default, popups will NOT appear on the Thank You page (see the Thank You page tutorial here). Go to...

If you purchased PopupAlly Pro, but you haven’t received your download email yet, it may have landed in the wrong...

If you’ve made changes on the backend of your site, but you haven’t seen the changes on the frontend, we’ll...

PopupAlly Pro attempts to store the styling information in a file for faster performance when your site is loaded in...

If you’re having an issue with your popups showing up at the bottom of your webpage without styling, read the...

If you are having an issue with opt in popups not showing up on WordPress pages as you’d expect, it’s...

Occasionally, some users have had an issue with updating the PopupAlly Pro plugin. This issue is typically server-related, as some...

If you use Smart Subscriber Recognition, but the tags keep disappearing, follow the steps in this article to fix the...

If you’re seeing the error “missing or invalid value” on your popup, the input fields may not be mapped to...

You’ve configured your opt in style settings, but the PopupAlly preview is not accurate and doesn’t match what you see...

Sometimes, a caching issue causes the popup not showing up as If you switched the display setting to ‘exit-intent’, but...