How To Troubleshoot PopupAlly Pop-ups And Opt-ins in AccessAlly Use the steps below to troubleshoot your popups or opt-ins when they’re not functioning as they should. Most of the...
Issue: Require Name PopupAlly Error For My Opt Ins (PopupAlly Free Version) in AccessAlly Seeing a Require Name PopupAlly error? The error you are seeing is likely due to the Name field being not...
PopupAlly error with MailChimp: “Too many subscribe attempts for this email address” in AccessAlly You are getting this error because you tried to subscribe with the same email address too many times and MailChimp...
Issue: Popup does not appear on the Thank You page in AccessAlly By default, popups will NOT appear on the Thank You page (see the Thank You page tutorial here). Go to...
Issue: I can’t find my PopupAlly Pro download email in AccessAlly If you purchased PopupAlly Pro, but you haven’t received your download email yet, it may have landed in the wrong...
Issue: Delay before changes are visible in my site in AccessAlly If you’ve made changes on the backend of your site, but you haven’t seen the changes on the frontend, we’ll...
Resolving File Error Message with PopupAlly Pro in AccessAlly PopupAlly Pro attempts to store the styling information in a file for faster performance when your site is loaded in...
Resolve Styling Issues with PopupAlly Pro in AccessAlly If you’re having an issue with your popups showing up at the bottom of your webpage without styling, read the...
Popups Are Missing on Pages in PopupAlly Pro If you are having an issue with opt in popups not showing up on WordPress pages as you’d expect, it’s...
Issue: PopupAlly Pro plugin not updating in AccessAlly Occasionally, some users have had an issue with updating the PopupAlly Pro plugin. This issue is typically server-related, as some...
Issue: My Smart Subscriber Recognition tags keep disappearing in AccessAlly If you use Smart Subscriber Recognition, but the tags keep disappearing, follow the steps in this article to fix the...
Issue: I’m getting a missing or invalid value error when subscribing in AccessAlly If you’re seeing the error “missing or invalid value” on your popup, the input fields may not be mapped to...
Why is the PopupAlly Preview Not Accurate in AccessAlly You’ve configured your opt in style settings, but the PopupAlly preview is not accurate and doesn’t match what you see...
Issue: popup not showing up as ‘exit intent’ in AccessAlly Sometimes, a caching issue causes the popup not showing up as If you switched the display setting to ‘exit-intent’, but...