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  4. Issue: I’m getting a missing or invalid value error when subscribing in AccessAlly

Issue: I’m getting a missing or invalid value error when subscribing in AccessAlly

If you’re seeing the error “missing or invalid value” on your popup, the input fields may not be mapped to the CRM fields.

What causes the missing/invalid issue?

The input fields may not be mapped to your CRM fields.

How to fix the missing/invalid value error

This issue is fixed by mapping the fields to your CRM in the PopupAlly Pro style settings.

Video Tutorial

Written Tutorial

Step 1: Connect (or “map”) the popup fields

Go to: PopupAlly Pro > select the pop up > Style Settings

Select Option 1 or 2 below depending on which template was used.

Option 1: Fluid Templates

    1. Go to the input fields on your opt-in
    2. Map each field to the appropriate CRM field
    3. Save changes and move to the Test section below

GIF from PopupAlly showing mapping email field

Option 2: Other templates

      1. Go to: Style Settings > find information destination fields
      2. Select the corresponding field to match the CRM field
      3. Save changes and move to the Test section below

GIF showing mapping fields in PopupAlly

Testing

      1. Always test your popup on an incognito browser
      2. Navigate to the page and submit a test opt-in on your popup

If you’ve already tested the popup and now you’re not seeing it on your page as expected, visit this article to learn how to make it show up again.

Updated on December 4, 2023

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