Issue: I’m getting a missing or invalid value error when subscribing in AccessAlly

If you’re seeing the error “missing or invalid value” on your popup, the input fields may not be mapped to the CRM fields.

ARTICLE CONTENT:

What causes the issue?

The input fields may not be mapped to your CRM fields.

This issue is fixed by mapping the fields to your CRM in the PopupAlly Pro style settings.

Go to: PopupAlly Pro > select the pop up > Style Settings

Select Option 1 or 2 below depending on which template was used.

Option 1: Fluid Templates

1. Go to the input fields on your opt-in
2. Map each field to the appropriate CRM field
3. Save changes and move to the Test section below

Option 2: Other templates

1. 1. Go to: Style Settings > find information destination fields
  2. Select the corresponding field to match the CRM field
  3. Save changes and move to the Test section below

GIF showing mapping fields in PopupAlly

1. 1. Always test your popup on an incognito browser
  2. Navigate to the page and submit a test opt-in on your popup

If you’ve already tested the popup and now you’re not seeing it on your page as expected, visit this article to learn how to make it show up again.

Updated on November 16, 2023

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