Occasionally, some users have had an issue with updating the PopupAlly Pro plugin. This issue is typically server-related, as some hosts block the download.
You can update your plugin manually by doing the following:
1. Download the zip file from: http://access.accessally.com/popupally-pro/installation/
2. Delete PopupAlly Pro from the plugins list in the WordPress dashboard
3. Upload the zip file and install the latest version of PopupAlly Pro on your site
As always, please reach out to our support team with any questions.