Stuck? Popup not working? Here are a few tips for troubleshooting and testing your popups:
1. Is it on a page?
To confirm whether a popup is configured for a specific post/page, PopupAlly has a handy widget that provides that information.
Just open any post/page in edit mode, and you will see the ‘PopupAlly Display Setting’ widget on the top right, showing the display type for each popup (if any).
2. Why is it not popping up?
As mentioned in section 1, the popup will only appear ever [x] number of days. This is great for visitors, but can make it tough to test your popups when needed.
There are 3 ways to skip this wait:
- Set ‘Show popup every’ to -1: just refresh the page and the popup will be configure to appear. This is the simplest testing method, but also most dangerous: make sure to change it before showing it to visitors! If you decide to test with this method, make sure ‘Use for only these posts/pages’ is NOT checked, and create a testing page specifically for this purpose and put the page id in ‘Use for only these posts/pages’.
- Make use of the private browsing mode built into most browsers. Close and re-opening the private browsing window is like starting with a clean slate.
- Clear cookies: this method is a bit extreme, as you will likely need to log into WordPress again. Use the private browsing method whenever possible
Have fun creating popups! Make sure to leave us a review at PopupAlly.