1. Check The Display Settings
- Check pop up type
Go to: PopupAlly Pro > select the popup you’re troubleshooting > Display Settings
- Check that your setting for “What kind of popup will this be?” is checked or it’s set up as an embedded popup
- Make sure that the correct page is selected in the “Show this popup on which posts/pages?” setting
- Double-check the “How to stop showing this popup” settings. If the setting is set to stop showing after an opt-in, you may just need to test on an incognito window.
- Double-check the “How often will the pop up show?” setting
Once you’ve updated these settings with the correct type, page to display, stop showing settings, and frequency, you’re ready to test your pop up on an incognito browser.
2. Check The Page Widget
If the popup still isn’t showing on the page you expect, and you’ve already adjusted the display settings.
From your WordPress dashboard, go to: Pages > Find the page you want to check for the popup
Use the PopupAlly Display Settings widget to see whether or not the popup is on the page.
If the popup isn’t showing on your widget, go back to Step 1 in this tutorial and configure the Display Settings.
If the widget shows that your pop up should display, test your popup on an incognito browser.
3. Check your device
- Go to: PopupAlly Pro > select the popup you’re troubleshooting > Display Settings
- Scroll down to “How to stop showing this popup”
- Double-check the two available options:
Disable on Mobile Devices
Disable on Desktop Computers
- Set “Show popup every” to -1 (See Step 4 above)
- Refresh the page and the popup should be visible
This is the simplest testing method, but also most dangerous: make sure to change it before showing it to visitors! If you decide to test with this method, make sure ‘Use for only these posts/pages’ is NOT checked, and create a testing page specifically for this purpose and put the page id in “Use for only these posts/pages”.
- Make use of the private browsing mode built into most browsers
- When you close and reopen a private browsing window it should show your popups again
- Test your pop up using an incognito browser
- If you adjusted your timing setting to -1 for testing, go back and change that as soon as you’ve completed your test
Once you’ve corrected these settings, this should solve your device-specific issue. Test the page or popup again on an incognito browser.
4. Check your timing
The popup will only appear ever [x] number of days. This is great for visitors but can make it tough to test your popups when needed.
There are 3 ways to skip this wait:
Clear cookies: this method is a bit extreme, as you will likely need to log into WordPress again. Use Option 2 above whenever possible.
Still Not Working
If you have a PopupAlly Pro License, we are always happy to help you troubleshoot your setup issues.