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Subscription Management: Revoke Subscription Immediately

In the Subscription Management area of AccessAlly, you have the option to “revoke” a user’s subscription.

What Happens:

  • The Revoke tag(s) (configured in AccessAlly > Products) are applied.

What does NOT Happen:

  • The subscription payment is NOT refunded, but it will also NOT be renewed (i.e. future payments/credit charges are canceled).

IMPORTANT: If you want to process a refund, you’ll have to do it manually in Stripe.

How to use it:

Use this operation if a client asks for a refund or cancellation. You can manually revoke their access to the course content here. DO NOT FORGET TO ALSO REFUND THROUGH STRIPE, if that is your agreement with the client.

Updated on August 16, 2019

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