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Issue: Unable To Successfully Create/Update Multiple Users At The Same Time

Are you launching a course – or otherwise creating/updating multiple users at once? Make sure the HTTP post/webhook you’re using is the “Batch Sync”, instead of the “Update User” or “GenPass”, which are used when users are updated one at a time.

STEP 1. Use “batch sync” instead of the usual update URL

Batch Sync does not generate passwords, it simply updates tags, fields, etc. Use Batch Sync when you have more than 30 contacts to process at the same time.

For more information on how this process works, see this tutorial.

STEP 2. For bulk user creation creation, use the “User Migration Wizard” plugin to import a CVS from your CRM

When you’re migrating numerous users to AccessAlly, it’s best to use the User Migration plugin.

This plugin must be downloaded separately inside the membership site.

You can find an in-depth tutorial on how the plugin works here: AccessAlly User Migration

Updated on November 27, 2018

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