1. Home
  2. AccessAlly
  3. Testing & Troubleshooting in AccessAlly
  4. Issue: Unable To Successfully Update or Create Multiple Users At The Same Time in AccessAlly

Issue: Unable To Successfully Update or Create Multiple Users At The Same Time in AccessAlly

If you’re trying to update multiple users on AccessAlly, but they haven’t been updated, the likely reason they haven’t been updated in WordPress after a timed-release automation is that most servers don’t deal well with “timed” releases (i.e. a bunch of users getting the tag at the exact same time).

Updating multiple users at the same time

Here is what you can do to avoid users not being tagged in WordPress when you do a timed-release automaton in the future:

Step 1. Setup a “batch sync” webhook

Batch Sync does not generate passwords, it simply updates tags, fields, etc. Use Batch Sync when you have more than 30 contacts to process at the same time.

For more information on how this process works see this tutorial.

Step 2. Manually update your users

The most failsafe solution is just to manually trigger an update after the tag has been added. You’ll do this via your WordPress dashboard.

Navigate to AccessAlly > Permissions > Update Users.

You’re migrating from another plugin and need to bulk create multiple users:

For bulk user creation, use the “User Migration Wizard” plugin to import a CVS from your CRM.

When you’re migrating numerous users to AccessAlly, it’s best to use the User Migration plugin. This plugin must be downloaded separately inside the membership site. You can find an in-depth tutorial on how the plugin works here: AccessAlly User Migration.

Updated on November 16, 2023
Was this article helpful?

Related Articles

NO QUESTION GOES UNANSWERED

AccessAlly Support KB Image

If you have any questions, we're just an email away.

We take your success seriously, and you'll always get a speedy reply from a real person during business hours.

Laptop with the AccessAlly demo site

AccessAlly is the most flexible way to sell and elegantly deliver digital offerings. All in one place.

WATCH THE DEMO

You'll get follow-up emails about AccessAlly and new features. Opt out anytime. Full privacy policy here.