AccessAlly includes generic frontend error messages that shouldn’t happen during normal operations:
Page outdated [xxxxx]. Please refresh the page and retry.
ARTICLE CONTENT:
Possible Causes for Error Messages
It can have a few likely causes:
- An outdated (or cached) page. For example, an order form is only valid for 24 hours, in case the backend pricing changed.
- Data corruption. If the database entries have been manually changed.
- AccessAlly bug. The error message contains a code that can be used for debugging.
The error codes can be found in the source code using the identifying string “/* — DEBUG ERROR CODE –*/”
Error categories
The first 2 digits of the error code identifies which area triggered the error.
| Code | Source |
|---|---|
| 01 | Credit card payment |
| 02 | Order processing |
| 03 | 1-click upsell |
| 04 | Paypal payment |
| 05 | Promo processing |
| 06 | Local order / subscription list |
| 07 | Ontraport order / subscription list |
| 08 | Infusionsoft order / subscription list |
| 09 | Password reset / snappy login |
| 10 | Local subscription operations |
| 11 | Team operations |
| 12 | User profile |
| 13 | User directory |
| 14 | Custom operations |
| 15 | Opt-in form |
| 16 | Affiliate info |
| 17 | User account (profile, address) update |
“01” Credit Card payments
| Code | Source |
|---|---|
| 01015 | Submit IP address doesn’t match starting order IP address. This is most likely caused by spam submission. |
| 01016 | Credit card request submitted out of order. This is most likely caused by spam submission. |
| 01017 | Missing recaptcha response. |
| 01018 | recaptcha code verification failed from Google API call. |
| 01019 | recaptcha code verification failed due to unknown reason. |
| 01020 | Intent ID was not provided to be inserted into the database. |
| 01021 | Required fields were not provided to update an intent. |
| 01022 | SCA redirect nonce check failed. |
| 01023 | SCA return nonce check failed. |
| 01024 | Missing SCA client secret. |
“09” Password Reset/Snappy Login
| Code | Source |
|---|---|
| 09001 | Missing mandatory data or nonce check fail when requesting a reset password link. Likely caused by outdated page. |
| 09005 | Missing mandatory data or nonce check fail when updating password. Likely caused by outdated page. |
| 09006 | Missing mandatory serialized data when updating password. Likely caused by outdated page. |
| 09007 | Current user does not exist. |
| 09008 | User not linked to a CRM contact. |
| 09009 | Current user cannot be validated when updating password. |
| 09010 | Order form does not exist. Likely caused by outdated page. |
| 09011 | Incorrect hash key during verification. |
| 09012 | Missing mandatory data or nonce check fail when signing in. Likely caused by outdated page. |
| 09013 | Missing mandatory serialized data when signing in. Likely caused by outdated page. |
| 09014 | Current user cannot be validated when signing in. |
“14” Custom Operations
| Code | Source |
|---|---|
| 14019 | Add team member: generic frontend error. The backend error message is in the Team log. |
| 14027 | Team interaction: invalid team ID. |
| 14028 | Team interaction: invalid team interaction ID. |
| 14029 | Team interaction: the CRM contact ID is not a user in WordPress, thus no team interaction possible. |
| 14030 | Team interaction: the contact is not part of a team, ie. neither the team leader nor the team member. |
| 14031 | Custom operation with the specified ID does not exist. |
| 14032 | Custom operation with the specified ID is not a countdown timer. |
“17” CRM user account / address / credit card update
| Code | Source |
|---|---|
| 17001 | Profile update: missing mandatory data. Likely caused by outdated page. |
| 17002 | Profile update: nonce mismatch. Likely caused by outdated page. |
| 17003 | Profile update: user not linked to a CRM contact. |
| 17004 | Address update: missing mandatory data. Likely caused by outdated page. |
| 17005 | Address update: nonce mismatch. Likely caused by outdated page. |
| 17006 | Address update: user not linked to a CRM contact. |
| 17007 | Credit card update: missing mandatory data. Likely caused by outdated page. |
| 17008 | Credit card update: nonce mismatch. Likely caused by outdated page. |
| 17009 | Credit card update: user not linked to a CRM contact. |
| 17010 | Team update: team custom field does not exist in CRM. |
