Are your members experiencing the following issues?
- They click to a course page they should have access to, but get redirected to an insufficient permissions page
- They're logged in and click to another page, and instead of seeing this page they get redirected to the Login Page again
- Inconsistent access issues, where they should be able to see the content because they have the right tags but it's just not working as expected
Then you're experiencing a caching issue, which can be caused by a cache plugin or your website host.
ARTICLE CONTENT:
SiteGround Hosting
Some AccessAlly sites hosted with SiteGround work without hiccups, while others experience issues related to caching.
We recommend reaching out to SiteGround and asking them to disable caching for your AccessAlly site.
If caching is disabled and you're still experiencing issues, ask your host to check its caching and security rules for your site.
Using SiteGround, AccessAlly, & Ontraport?
We recommend updating your webhooks in Ontraport to include a User Agent.
Important note to users hosting with SiteGround. SiteGround’s recent changes in handling webhooks as of March 2025. This new security rule requires adding a user agent to the webhook headers, as shown below:
For full steps on adding a user agent, visit this article.
