1. Home
  2. AccessAlly
  3. Email
  4. How to turn on failed payment emails

How to turn on failed payment emails

You can use AccessAlly’s failed payment email feature to automatically send failed payment emails when a recurring subscription payment fails.

Types of Failed Payment Emails

It’s important to review both types of failed payment emails to see which one is right for you!

  1. Default payment failed email: once enabled this option uses the same default payment failed email for all offerings on your site.
  2. Offering specific payment failed email: once enabled this option allows you to send a unique payment failed email for a specific offering.

Recommendations

  1. Install and activate the Amazon SES plugin to ensure payment failed emails land in the inbox and not the SPAM folder.
  2. Create shared blocks for styling your emails.

Setup Payment Failed Emails

Option 1: Use the default payment failed email for all offerings on your site.

  • Go to AccessAlly > Dashboard > Emails > Payment failed
  • In the Default payment failed email section click the dropdown and choose Send customized email
  • After choosing this option you may personalize the payment failed email using the editor
  • Below the Email subject section click the send test email button which sends you a test email to review.
  • Click the SAVE button on the top right to save your changes.

AccessAlly Failed Payment Emails Option 1

Option 2: Create offering specific payment failed emails

Send a unique or personalized payment failed email for a specific offering on your site.

  • Go to AccessAlly > Dashboard > Emails > Payment failed
  • Click the + NEW button at the top right of the screen
  • Checkmark the subscription product for this payment failed email
  • In the Send settings dropdown choose Send customized email
  • Customize the payment failed email using the editor
  • Below the Email subject section click the send test email button which sends you a test email to review.
  • Click the SAVE button on the top right to save your changes.

AccessAlly Failed Payment Email Option 2

Updated on April 8, 2021

Was this article helpful?

Related Articles

NO QUESTION GOES UNANSWERED

If you have any questions, we're just an email away.

We take your success seriously, and you'll always get a speedy reply from a real person during business hours.

Opt-In-Laptop.png

AccessAlly is the #1 WordPress Course and Membership Solution for Industry Leaders

WATCH THE DEMO

You'll get follow-up emails about AccessAlly and new features. Opt out anytime. Full privacy policy here.