This article explains what support AccessAlly provides for migrations, and what resources are available to help you successfully migrate your membership site.
ARTICLE CONTENT:
What Are Migration Guides?
AccessAlly’s migration guides are self-service resources designed for technically experienced users who are comfortable with:
- WordPress administration and site management
- Database operations and backups
- Troubleshooting technical issues independently
- Following detailed technical documentation
These guides document the migration process and common pitfalls, based on feedback from customers who have successfully completed migrations.
Migration Support Policy
AccessAlly does not provide support for migrations or migration-related troubleshooting.
This means AccessAlly support cannot assist with:
- ❌ Questions about migration steps or procedures
- ❌ Debugging failed or stalled migrations
- ❌ Troubleshooting migration-related errors
- ❌ Recommendations on whether to migrate
- ❌ Fixing issues that occur during migration
- ❌ Data recovery from migration problems
- ❌ Custom migration scenarios
Why This Policy?
Migrations involve many variables outside of AccessAlly’s control:
- Your specific site configuration and customizations
- Third-party CRM data structures and APIs
- Hosting environment and server settings
- Other plugins and theme compatibility
- Custom code and integrations
Each migration is unique, and troubleshooting requires deep knowledge of your complete technical setup. This level of support would require dedicated consulting services beyond our standard product support scope.
What Support IS Available
AccessAlly support remains available for:
- ✅ Questions about AccessAlly features and functionality (unrelated to migrations)
- ✅ General product questions and how-to guidance
- ✅ Bug reports for AccessAlly features
- ✅ Account and billing questions
Example: If you have a question about how AccessAlly’s tag-based permissions work in general, that’s covered by support. If you’re troubleshooting why tags didn’t migrate correctly during a CRM switch, that’s not covered.
Alternative: Hire a Developer
If you need hands-on assistance with your migration, we recommend hiring a WordPress developer experienced with membership site migrations.
What to Look For in a Migration Developer
A qualified developer should have experience with:
- WordPress database management and migrations
- Membership site architecture
- CRM integrations and APIs
- Debugging and troubleshooting complex issues
- Data backup and recovery procedures
Where to Find Developers
You can find WordPress developers on platforms like:
- Upwork
- Codeable
- Toptal
- Local WordPress meetups and communities
Tip: Look for developers with specific membership site experience. Share these migration guides with them – they’ll find the technical details helpful.
Before You Start a Migration
Given the self-service nature of migrations, we strongly recommend:
- Read the complete migration guide first – Don’t skip steps
- Test on a staging site – Never migrate on your live site
- Back up everything – Database, files, CRM data
- Document your current setup – Tags, automations, order forms
- Set realistic timelines – Migrations take longer than expected
- Consider hiring help – If you’re not comfortable with technical troubleshooting
Questions About This Policy
If you have questions about what is or isn’t covered by AccessAlly support, contact our team before beginning your migration.
For general (non-migration) AccessAlly questions, use the standard support contact form.
