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Issue: Redirect Loop Prevents Users From Accessing Content

If your users are experiencing issues logging to the website and accessing the proper pages, there may be a redirect loop caused by improper page configurations.

Resolution Steps

Step 1: Check General Settings

Go to AccessAlly -> General Settings -> Special Pages and check to see if you have the right page selected after login.

Typically, the settings would be configured as follows:

Step 2: Check Individual Settings

If your general settings are configured properly, please open the specific page(s) in the WordPress editor to see what the tag requirements are.

Ideally, your “homepage” (or dashboard) should not require any permission tags, so that all logged in users can access.

Updated on December 3, 2018

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