ARTICLE CONTENT:
Verify Email Address
Confirm the email address of the customer that you’d like to delete the credit card for. Visit AccessAlly > Sales > Payments
Search with the following filters:
- Credit card
- Status
- Email address of the customer
The customer must be visible here, by email address, with orders showing in Payments log.
![](https://kb.accessally.com/wp-content/uploads/2024/04/Verify-Customer-Email-by-Status-1024x474.png)
Locate Customer in Stripe
Log into Stripe, navigate to Customers, view and click on the Customer that matches by email address.
![](https://kb.accessally.com/wp-content/uploads/2024/04/Find-Customer-in-Stripe.gif)
Delete Credit Card
Scroll to payment methods, click “… ” on right, click “Delete” and click “Remove” to delete the credit card.
![](https://kb.accessally.com/wp-content/uploads/2024/04/CleanShot-2024-04-26-at-10.01.23.gif)
Review Customer
The Stripe log will show no default payment method for this customer. The previous credit card has been successfully removed.
![](https://kb.accessally.com/wp-content/uploads/2024/04/After-Removal-in-Stripe-1024x319.png)