Delete an AccessAlly Client’s Credit Card Information in Stripe

Credit card information is stored in your Stripe account. AccessAlly displays the last four digits of a credit card.

Verify Email Address

Confirm the email address of the customer that you’d like to delete the credit card for. Visit AccessAlly > Sales > Payments

Search with the following filters:

1. Credit card
2. Status
3. Email address of the customer

The customer must be visible here, by email address, with orders showing in Payments log.

Locate Customer in Stripe

Log into Stripe, navigate to Customers, view and click on the Customer that matches by email address.

Delete Credit Card

Scroll to payment methods, click “… ” on right, click “Delete” and click “Remove” to delete the credit card.

Review Customer

The Stripe log will show no default payment method for this customer. The previous credit card has been successfully removed.