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Subscription Management: Cancel Subscription

In the Subscription Management area of AccessAlly, you have the option to “revoke” a user’s subscription.

What Happens:

  • The REVOKE tag is added at the END of the subscription period
  • The STOP tag is added IMMEDIATELY

What does NOT Happen:

  • This does NOT refund any money spent.

How to Use It

This is a great option for scenarios where you are selling an annual membership, for example, and a user indicates that they don’t want their subscription to renew, BUT you don’t want to remove their access until the full year has been used up.

It’s also a great option if you’re offering a free trial for a product, and a user indicates that they don’t want to pay the full price when the trial period is over.

Updated on August 16, 2019

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