In the Subscription Management area of AccessAlly, you have the option to “charge outstanding payments” to a subscription.
Important: charging outstanding payments for a subscription through AccessAlly is only possible when someone has purchased via credit card using Stripe, and will NOT work if the client is on a PayPal subscription.
PayPal will automatically try to charge outstanding payments to clients and will let you know if they are unable to retrieve them.
ARTICLE CONTENT:
What Happens:
- The credit card on file will be charged for the amount of outstanding payments you specify.
What does NOT Happen:
- NO tags are added or taken away. This is a billing-only action.
How to use it:
Use this operation if the client has fallen behind on their payments (for example due to an expired credit card). You can see at a glance how many outstanding payments and what amount is due on the account, and select how many payments should be charged.
This is a necessary operation if a credit card was expired, for example.
Only updating a credit card will not authorize AccessAlly to charge for multiple missed payments. You will have to manually authorize that step with this option.
