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Subscription Management: Charge Outstanding Payments

In the Subscription Management area of AccessAlly, you have the option to “charge outstanding payments” to a subscription.

Icon showing an exclamation mark meaning warning Important: charging outstanding payments for a subscription through AccessAlly is only possible when someone has purchased via credit card using Stripe, and will NOT work if the client is on a PayPal subscription.

PayPal will automatically try to charge outstanding payments to clients and will let you know if they are unable to retrieve them.

What Happens:

  • The credit card on file will be charged for the amount of outstanding payments you specify.

What does NOT Happen:

  • NO tags are added or taken away. This is a billing-only action.

How to use it:

Use this operation if the client has fallen behind on their payments (for example due to an expired credit card). You can see at a glance how many outstanding payments and what amount is due on the account, and select how many payments should be charged.

This is a necessary operation if a credit card was expired, for example.

Only updating a credit card will not authorize AccessAlly to charge for multiple missed payments. You will have to manually authorize that step with this option.

Updated on November 17, 2020

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