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How to Delete an Affiliate from an Order in AccessAlly

Do you need to delete an affiliate commission from a recent order? It’s a simple, manual process when you’re using AccessAlly’s built-in affiliate program.

When deleting an affiliate from an order may be necessary

There are a few separate scenarios where you might need to manually delete an affiliate from an order that’s already been placed on your site:

  • If the affiliate is no longer active
  • If the affiliate obtained the order through spammy or invalid methods (as outlined in your own business’ affiliate policy.)

Tutorial: How to Delete an Affiliate From an Order

Step 1: Locate the Correct Order

Go to AccessAlly > Sales.

Locate the correct order that you would like to delete the affiliate info from. Once located, click on the success button in the Status column.

assign an affiliate to an order

Step 3: Edit the Affiliate Information

Once inside the order details, scroll down until you reach the Affiliate Details area. Click on the grey Change Affiliate button.

Here, you’ll see the “old” affiliate information. Change the Affiliate type to No affiliate.

Delete an affiliate from an order settings

Then, click the navy Update Order Affiliate button.

Step 4: Recalculate Order Commission

Click on the yellow Recalculate affiliate commission button. This will remove all past affiliate commissions and re-calculate based on existing payments.

recalculate commission button

Step 5: Confirm Change Has Been Successful

Once the change is successful, you will see all affiliate information removed.

example of no assigned affiliate on an order

Updated on November 16, 2023
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