Orders Tab Overview in AccessAlly

This tab provides you with details about orders placed on your site.

Orders Tab Location

AccessAlly > Sales > Orders

Filter by Order Status

You can filter the orders on this page by the statuses shown in orange.

Orders Tab Dropdown Options

Started (not finished)

The client began the checkout process but did not complete it.


The order went through and the payment has been charged successfully.


The payment could not be processed for some reason. This could be due to an incorrect credit card info.


A successful order was fully refunded to the client.

Partially refunded

A successful order was partially refunded to the client.

SCA Pending

The system is waiting for the client’s SCA confirmation to be completed.

SCA Success

The client’s SCA confirmation went through successfully, and the payment can be processed.

SCA Failed

The client’s SCA confirmation failed. The payment will not be processed.


A system error prevented the payment from processing. Please contact your developer or AccessAlly tech support.

You can search orders by name, email address, and order ID number.

Search orders

You can select a timeline to apply to your search. For example all orders in July 2023 or all orders in the last 30 days.

Select timeline for search

You can filter by offering name to get all orders for a specific offering.

Filter by Offering

Download Orders

At the bottom of the results you filter for you will see two options.

  1. Download these orders – CSV file of orders by page. Select page on top right and download that page.
  2. Download all orders – CSV file of all orders on all pages shown on top right.

The order download CSV options

Updated on November 16, 2023

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