This tab provides you with details about orders placed on your site.
Orders Tab Location
AccessAlly > Sales > Orders
Filter by Order Status
You can filter the orders on this page by the statuses shown in orange.
The client began the checkout process but did not complete it.
The order went through and the payment has been charged successfully.
The payment could not be processed for some reason. This could be due to an incorrect credit card info.
A successful order was fully refunded to the client.
A successful order was partially refunded to the client.
The system is waiting for the client’s SCA confirmation to be completed.
The client’s SCA confirmation went through successfully, and the payment can be processed.
The client’s SCA confirmation failed. The payment will not be processed.
A system error prevented the payment from processing. Please contact your developer or AccessAlly tech support.
You can search orders by name, email address, and order ID number.
You can select a timeline to apply to your search. For example all orders in July 2023 or all orders in the last 30 days.
You can filter by offering name to get all orders for a specific offering.
At the bottom of the results you filter for you will see two options.
- Download these orders – CSV file of orders by page. Select page on top right and download that page.
- Download all orders – CSV file of all orders on all pages shown on top right.