1. Home
  2. AccessAlly
  3. Certificates in AccessAlly
  4. Help! My Certificate Preview Isn’t Showing Properly in AccessAlly

Help! My Certificate Preview Isn’t Showing Properly in AccessAlly

When creating a certificate with ProgressAlly, a preview of the template is displayed after a PDF file has been uploaded. The preview allows you to easily place customization elements via drag-and-drop.

On some WordPress setup, instead of the PDF preview, you will see the message ‘Please install Adobe Acrobat Reader to see the preview’. This is most likely caused by a setup issue on site with SSL certificate installed.

Here are the steps to debug and resolve the issue:

ARTICLE CONTENT:

Step 1.

Take a look at the browser address bar, if you see the padlock symbol, then the site has an SSL certificate installed. If so, continue to the next step.

Step 2.

Go to Wordpress and go to Settings. Select General.

You will see a section for your Wordpress Address (URL) and your Site Address (URL). If the URL is prefixed with “http://” and not “https://”, then the settings need to be updated.

Replace “http://” with “https://” for both the Wordpress Address (URL) and the Site Address (URL).

Ex:

Before: http://yourwebsite.com

After: https://yourwebsite.com

Step 6.

Click Save Changes. You will be logged out of the Wordpress site. This is normal. Please login again.

Step 7

Go back to your page/post where you were creating your ProgressAlly certificate.

You should now see the certificate in the preview.

Certificate Preview

Updated on November 15, 2023

Was this article helpful?

Related Articles

NO QUESTION GOES UNANSWERED

If you have any questions, we're just an email away.

We take your success seriously, and you'll always get a speedy reply from a real person during business hours.

Laptop with the AccessAlly demo site

AccessAlly is the most flexible way to sell and elegantly deliver digital offerings. All in one place.

WATCH THE DEMO

You'll get follow-up emails about AccessAlly and new features. Opt out anytime. Full privacy policy here.