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What to do if you see the “Invalid Contact ID” Warning in AccessAlly

There is a common “error” message that can appear in the dashboard of your membership site that reads:

AccessAlly: Some users have invalid contact ID. Please update through Permission Settings.

This is not a serious issue, and can be remedied using the steps outlined in this article.

Why This Error Message Appears

The “Invalid Contact ID” error is usually caused by contacts that exist in your membership site but do not have a corresponding contact in your CRM. If you click on the link in the error message, you will be taken to AccessAlly > Permissions > Update Users.

How to Fix the Issue

In AccessAlly > Permissions > Update Users, scroll to the bottom of that page. There, you will see a section titled “Update users with invalid contact ID by matching email”.

Click the yellow START UPDATE button.

If this does not resolve the issue, you will see the invalid Contact ID users appear, along with the reason why the error exists.

In this case, we discovered that the user was deleted from our CRM. To resolve the issue, we deleted the corresponding membership site contact inside AccessAlly. (It was a test user created by the admin when testing the site).

How to Delete A Test User From Your Membership Site

Although it is not necessary to delete test users from your site, you can follow the steps below to do so:

1. Go to AccessAlly Purchase Log and stop / revoke any active Subscriptions.

2. Go to WP > Users and delete the user by email.

3. Delete the contact in your CRM (if there is one).

Updated on June 18, 2018

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